Privacy Policy

1. Introduction

Welcome to the Yurthub App. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information.

2. Information We Collect

Personal Information: Name, email address, phone number, date of birth, and student ID. Usage Data: App usage data, device information, and log data. Location Data: Geolocation information, if you permit it.

3. How We Use Your Information

To Provide Services: To manage dormitory assignments, maintenance requests, and community activities.

To Communicate: To send you updates, notifications, and important information regarding your dormitory.

To Improve Our Services: To analyze usage and improve app functionality.

4. Sharing Your Information

With Service Providers: We may share your information with trusted third parties who assist us in operating the app and providing services. Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

Access and Correction: You can access and update your personal information through your account settings.

Deletion: You may request the deletion of your personal information, subject to our legal obligations.

Consent Withdrawal: You can withdraw your consent for us to collect and process your data at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on the app and updating the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at privacy@dormapp.com.

By using the Yurthub App, you agree to the terms of this Privacy Policy. Thank you for trusting us with your information.

Terms & Conditions

Your right to cancel

At Retrocket Software Ltd we want you to be delighted every time you top-up with Yurthub App. You have the right to cancel your purchase of the app/card credit. However, we regret that we cannot accept cancellations of top-up purchases where all or part of the top-up credit has been used.

To cancel credit made to a Yurthub account please contact Retrocket Software Ltd within seven working days of the date that the top-up code was emailed to you either by email or post. To facilitate processing your refund as promptly as possible, please forward your Yurthub App user number, the reason for requesting a refund and top-up code purchase receipt to: Retrocket Software Ltd, 36 Selçuk Başaran Sokak, Haspolat, Lefkoşa, KKTC.

For app credit, please email hello@retrocket.io.

Please note that any credit added to your account more than 3 months ago will not be refunded. There will be a $3.00 admin charge and we are unable to refund any credit under the value of $5.00.

Policy for unused credit

To receive a refund of part-used top-up credit, please send us an email at hello@retrocket.io and include your user code.

Please note: We do require a screenshot of your app account, the reason for requesting a refund and a copy of your Tiko receipt with a Transaction or Receipt ID number to complete a refund, so please ensure you have sent this in.

Refunds will not be processed for any free credit.

Refund policy

If you have lost credit on your the Yurthub App please send an email to hello@retrocket.io quoting the following information:

Full Name
App User Code (staring with P)
Site reference
Site name
Machines used
The fault you experienced
Amount lost

Please note that all faults must be reported within 48 hours of the incident.

Retrocket Software Ltd may amend these Terms and Conditions of Use without notice at any time.